phpBB.com has a Support Request Template. Maybe we should have a template.
Of course allow people to leave one or more fields blank if they are not so sure.
One example (feel free to change it):
CPU:
RAM:
Sound Card:
Video Card:
Operating System:
Exact Official Name of Game:
Place to Download Game (so we can test for ourselves):
Error Message(s):
Tried DOSBox? Yes or No